Money is deducted from my PNB bank/card but not added to my paytm wallet

I uploaded amount of Rs 5000 wallet money deducted from A/c but not added in my paytm wallet .
There is a msg about the payment that payment been declined by your bank . I queries in Paytm they said the money in not
received in paytm payment gateway it in the pnb payment gateway. I go to bank they told me that in there end they
pay money to paytm and told me this is not our work contact customer care. I request to give me a charge back form
they tell me we dont have any charge back form i complaint in pnb hot line but till no reponse.