Want refund of wrongly paid IMPS transaction

Our branch customer Mr.B A(SB – 27110100000XXXX) had sent the IMPS to the wrong beneficiary on 21.09.2017 (Trans Amount Rs.12000) How to get back the amount?


IMPS
Transaction Date : 21.09.2017
Transaction Amount : Rs.12000

Transaction Details: -
Transaction Summary
Primary Account Number :
922900-XXX-XXX-0278
Date and Time, Local Transaction :
21 Sep 2017 13:29:00
Acquirer Reference Data / RRN :
xxx00000000000000 / 726413578xx
Transaction Amount :
12000.00
Acquirer Bank :
Indian Overseas Bank
Issuer Bank :
ICICI Bank
Card Acceptor Business Code:
9999-System Default
E-Commerce Indicator :
00-No Value
Case Number:
Not Applicable
Card Acceptor Terminal ID:
IOB00000
Originator :
IOBA0200xxx-Indian Overseas Bank
Destination :
ICIC2290xxx-ICICI Bank
Current Status :
SMS Auth Transaction
Action Code :
Approved
Transaction Life Cycle
Life Cycle Information
SMS Auth Transaction
Primary Account Number
922900-XXX-XXX-0278
Date and Time, Local Transaction
21 Sep 2017 13:29:00
RRN
726413578411
Processing Code
F3-Person To Account
Currency Code, Transaction
INR-356
Amount, Transaction,
12000.00
Approval Code
638979
Acquirer Institution ID code
100021
Transaction Originator Institution ID code
IOBA0200xxx
Transaction Destination Institution ID code
ICIC2290xxx
Card Acceptor Terminal ID
xxx00000
Card Acceptor Location/address
Not Applicable
Product Code
IMPS01
Action Code
00-APPROVED

Our customer belongs to the low income group and we need your help to resolve their issues.

Requesting you to kindly debit the amount from the wrongly transferred beneficiary account and return through NPCI by credit adjustment.